3 Messages
Payment
I've been trying to make a payment all day. I've called customer service and they transfer me to a machine that tells me to make the payment online. When I go on the app to make the payment, it tells me "Card Processer Decline (CALL)". At this point it's a loop. What do I do or when can I make a payment if not by phone or the app????
XfinityJoshuaG
Official Employee
•
331 Messages
3 years ago
@user_ylc06e So sorry to hear about that. While we cannot take payment from you directly we can help troubleshoot the app and take a look at the account for you if you direct message. Alternatively, you can just try to make a payment online on a web browser.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityJoshuaG
Official Employee
•
331 Messages
3 years ago
Please send a private message as instructed then, we'd be happy to help you troubleshoot.
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