I am thankful for xfinity extending my bill and letting wifi continue. Bought a new house for my family of 6. Bought one of the best packages. Then lost my job due to covid. Today my service was disconnected. I do understand. But I am back working. I paid 255.00 dollars online to show i could pay. Then called and said I could pay more today. And again Monday to bring it current. I am a good customer who just wants his kids to have devices working while I pay off my balance. But so far I've been told I can't even speak to anyone till my demanding balance it up to date. I may now cancel and switch to someone else. I feel like I'm actually trying to pay and yall don't want to work with me.