1 Message
Payment to wrong account
We recently closed an old account and then opened a new one.
The first payment was made in error to the old account. How can we get it directed to correct account?
Old account: [Edited: Personal Information]
New account: [Edited: Personal Information]
Invoice also shows an autopay which we never signed up for.
XfinityAdrienne
Official Employee
•
1.3K Messages
3 months ago
Hey there, bcorre21! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the payments processing to the incorrect account, and we would be happy to help with getting the funds moved to the correct account. As far as the automatic payment, you can go here to update to shut off automatic payments if you wish. If you do receive a monthly discount for being enrolled in automatic payments, you would no longer be eligible for that monthly discount. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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