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user_y3eu86
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Visitor

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2 Messages

Tuesday, June 16th, 2026 3:28 PM

Payment System Not Working

Been Trying to make my payment online and message keeps coming back "Payment Declined".  I've tried multiple times with two different CC's and neither is being accepted.  Is the your payment system offline / not working?

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Updated 

8 hours ago

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XfinityChristy

Official Employee

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2.8K Messages

8 hours ago

 

user_y3eu86 Hello and thank you for reaching out via our Xfinity Community Forums. I’m sorry you’re running into that, I know how frustrating it is when you’re just trying to get a payment through and it won’t cooperate. We’re not seeing any system issues right now, so it might be something simple. If you haven’t already, try clearing your browser cache and then sign back in and submit the payment again. You could also try a different browser or device just to rule that out.

 

If it’s still giving you trouble after that, let me know and we’ll take a closer look together so you’re not stuck dealing with this.

 

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