Payment reversed

user_kto6zc, thanks so much for reaching out to Xfinity Support. I can see where this could be confusing. I would recommend checking your bank account to make sure the payment went through. If it didn't, it could be for a number of reasons. If you still need assistance after checking your account, 

send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary.

• Click the "Direct Message” icon (upper right corner of this page).

• Click the "New message" (pencil and paper) icon.

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.

• Type your message in the text area near the bottom of the window.

• Press Enter to send your message.