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user_dl2e5s
1st Topic

Visitor

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1 Message

09/06/2026 2:27 AM

Payment reverse

I paid my bill before the auto pay due date and it was poster and reversed 3 days later for no reason. It was not a bank issue, because my account has funds and my bank was never contacted. Now, I’m being charged a late fee and I don’t understand why. I refuse to pay an extra $25 dollars for a mistake that is not mine.

Question

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Updated 

5 hours ago

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XfinitySean

Official Employee

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948 Messages

17 hours ago

Hi there user_dl2e5s, thanks for reaching out here on the community forums! We take a look on our end to see what may have gone wrong. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

 

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XfinityThomasC

Official Employee

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3.6K Messages

5 hours ago

@user_dl2e5s We want to thank you for reaching out on the Community Forum for support with your payment reversal issue. We are glad we were able to remove that charge and resolve your issue. Never hesitate to create another public post for any of your future account and service needs!

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