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user_dl2e5s
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Visitor

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1 Message

09/06/2026 2:27 AM

Payment reverse

I paid my bill before the auto pay due date and it was poster and reversed 3 days later for no reason. It was not a bank issue, because my account has funds and my bank was never contacted. Now, I’m being charged a late fee and I don’t understand why. I refuse to pay an extra $25 dollars for a mistake that is not mine.

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Updated 

1 hour ago

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XfinitySean

Official Employee

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948 Messages

1 hour ago

Hi there user_dl2e5s, thanks for reaching out here on the community forums! We take a look on our end to see what may have gone wrong. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

 

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