U

Visitor

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4 Messages

Sat, Nov 27, 2021 3:45 AM

Closed

Payment returned

I made an automatic payment on November 19 payment method was checking account I have an email that says payment went through but on November 26 the payment was for some reason returned the checking account is correct and funds have always been available in the bank I have the statements to prove it I called the bank  they said they never received requests to send out the funds so someone needs to explain to me why the bank always has this problem with xfinity customers

Accepted Solution

Official Employee

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287 Messages

6 m ago

Hey there, @user_45b947. Thank you for creating this post. As this is account-specific information that you are looking into we will need you to send us a private message.

Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Visitor

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1 Message

@XfinityEdgardo​ 

having a similar issue, email looks authentic but I believe its a scam.  Email states the payment was rejected.  Bank says not.  My xfinity account appears to be paid.

Official Employee

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605 Messages

Hello @user_c17b57! Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

Same thing is happening to me now. I made a payment on Feb 19, 2 on April 8, Comcast returned the payment on a Visa card ending by a 4 digit number we don't even recognize. Making us owe this amount on our Comcast account. This is a scam inside Comcast and Someone working for Comcast is involved.

Official Employee

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539 Messages

Hi there, @user_169681, thank you for sharing your experience with us. I know important it is to ensure your payments are secure and I can definitely look further into this for you. Please send us a direct message with your full name and service address. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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