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user_rr57t5
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Visitor

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6 Messages

Sunday, May 17th, 2026 8:52 PM

Payment question

I am unable to pay my bill online. I am receiving the 'make a payment in person' error. What are tjr steps to resolve this? This is becoming an issue. 

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Updated 

17 hours ago

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XfinitySean

Official Employee

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670 Messages

8 days ago

We appreciate you taking the time to reach out here on the community forums, user_rr57t5! You may be able to get around this issue by clearing the cache and cookies in your browser or trying to make the payment in incognito mode. Please let us know if either of those options work, otherwise we may need to take a closer look at the account to see what might be sticking.

 

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user_rr57t5

Visitor

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6 Messages

18 hours ago

The latter. What is the resolve the roadblock?

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XfinityDilary

Official Employee

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3.3K Messages

 

user_rr57t5. Unfortunately, there isn’t a way to bypass or shorten the timeframe for this type of restriction. It typically remains on the account for at least six months, after which the system will automatically restore online payment access. 

 

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18 hours ago

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user_rr57t5

Visitor

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6 Messages

18 hours ago

Thanks for the information.

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XfinityAlyssaA

Official Employee

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2.7K Messages

You're welcome @user_rr57t5, do you have any additional questions we can help answer? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 hours ago

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