1 Message
payment question
I am set up for auto-payments but my payment due Feb. 19 hasn't been processed, and everytime I look at my "Payment Date" it is updated to show the present date. I want my payment to process on the 15th of each month. Can you verify that auto-payment is working and make it so that it processes on the 15th of each month?
EG
Expert
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109.9K Messages
3 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.1K Messages
3 months ago
Greetings, @user_rv4we0! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your automatic payment date. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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