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user_bba94c
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Conversationalist

16 Messages

Sunday, August 13th, 2023 4:51 AM

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payment page access denied

Access Denied

You don't have permission to access "http://payments.xfinity.com/new" on this server.

Reference #18.2e4e4317.1691901144.5d645aa

This happens after clicking on the big blue pay bill button.

Question

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Updated 

1 year ago

417

4

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XfinityBillie

Official Employee

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3.3K Messages

2 years ago

@user_bba94c Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, was this through the Xfinity My Account app? Were you able to get that payment made?

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user_bba94c

16 Messages

2 years ago

This error was not through the "my account app."

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user_bba94c

16 Messages

2 years ago

I am still unable to make a payment because of this "access denied" problem.

3

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XfinityRaul

Official Employee

 • 

1.9K Messages

I'm sorry to hear you're having issues being able to make a payment online and with the app, @user_bba94c. Please follow these steps so that you're able to make the payment using our automated system. You may call 1-800-xfinity (1-800-934-6489). Select prompt #2 for Billing and Payments. Follow prompts to pay your bill.

I'd like to help figure out why you're getting this error message. Have you by any chance tried to clear your cache and cookies? How about a different browser? Also, you mentioned you're using the Xfinity My Account app, have you tried using the Xfinity app to process your payment?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_bba94c

16 Messages

@user_bba94c​ I dont use the app. I login in to the xfinity.com website to check email and make payments. And this problem came up when I tried to make a payment.

2 years ago

0

XfinityRichard

Official Employee

 • 

1.8K Messages

Oh no, @user_bba94c I'm sorry to hear that you are not able to log in and you are getting that Not Authorized message. You would normally get that error message if your username is not the Primary or Manager. Have you made sure you are using the correct username and password? If you are, have you tried to reset the password?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_50io3h

1 Message

1 year ago

I am having the same issue. What is going on?

All I want to do is to make a payment and keep an electronic copy of my bill - Impossible! Why?

It's been happening for about 8 months. Every month it takes about 4 hours to make a payment. I cannot take it anymore. 

I have tried contacting customer service and it's useless. If I manage to get to a human (which is really difficult) they don't understand the issue. They think I am not logging correctly into my account. IT IS NOT THAT!

I remember my password, I log in, then it loops backwards asks me to log in twice. Then I click on my current statement and it loops forever. I give up.

Decide to pay without statement, I click on pay my by and then I get this message:

Access Denied

You don't have permission to access "http://payments.xfinity.com/new" on this server.

Reference #18.2e4e4317.1691901144.5d645aa

I have tried everything, so do not reply to me by asking if I have changed my password (Yes I have)

If I have cleared my cookies (yes I have)

If I have tried a different browser (yes I have, Brave, Chrome, Edge)

If I have tried another desktop (Yes, I have, I have tried 3 different computer)

I do not have a smart device, so NO, I have not tried paying on my phone because I should be able to pay on my 3 computers (PC and macs).

What I have not tried is switch companies, because I cannot, it's the only one in my area (unfortunately)

Paying my bill should take 2 minutes, not 15 hours.

Please do something to fix this.

Thank you!

2

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XfinityKei

Official Employee

 • 

1.4K Messages

Hello @user_50io3h I'm sorry to hear your login issues has gone on for this long. I appreciate you letting us know about the steps you have taken to resolve this before reaching out to us. We are aware of this issue for some of our customers. Our apologies for the inconvenience and any frustration this has caused you as making payment should be an easy task. We are working to resolve it permanently. As a back-up our automated system at 800Xfinity can take a payment for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityKei

Official Employee

 • 

1.4K Messages

@user_50io3h I am circling back to see if you were able to make your payment. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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