Payment of balance and collection recall

Hi there @user_9l1lgy Thank you so much for reaching out on our Xfinity Community Forum about paying your balance and requesting a collection recall.  I'll be happy to assist.  Can you confirm if your account has already been sent over to a collection agency?  We'll be happy to take your payment so that we can get that debt cleared.  Please see below a few things to keep in mind once the payment has been made. 

• Collection activity continues until the full payment is made.
• Payments made to the Outside Collection Agency can take up to 30 days to show on the Xfinity account.
  • If more than 30 days pass, refer to the Outside Collection Agency to request confirmation