1 Message
payment not showing up
I made a payment to my Xfinity mobile account but it isn't showing up on the account. my account still say I have a past due. but my Venmo says Xfinity took the money already. I need help
1 Message
I made a payment to my Xfinity mobile account but it isn't showing up on the account. my account still say I have a past due. but my Venmo says Xfinity took the money already. I need help
XfinityThomasC
Official Employee
•
2.4K Messages
2 months ago
Hello, @daniel8469
Sorry for the inconvenience. I can check your account for the payment. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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