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user_gn1e2y
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Wednesday, April 30th, 2025 1:39 PM

Payment not complete

I made a payment on my xfinity account and I keep receiving emails about the payment not processing. I see the payment on my mobile bank statement. Is there a problem with the most recent payment on my account?

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2 days ago

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EG

Expert

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110.1K Messages

2 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityThomasD

Official Employee

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1.2K Messages

2 days ago

 

user_gn1e2y Thanks for posting on our Forums. I'm sorry to hear that these emails are coming in. Are you seeing the payment was successful through the Xfinity app/website as well?

 

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