1 Message
Payment not accepted because it's below minimum amount
I have been trying to pay the balance of my bill for 2 days and am not able to make payment over the phone or online. I initially intended to split the payment between 2 cards. Payment of over $200 went through with no issue. I'm trying to pay the remaining portion of $8.81 but payment keeps getting declined on two cards. I contacted customer service both days and was initially informed that it may be a tech issue and to wait until today. Today, declined again; agent sent payment link through email - declined and connected to pay by phone; declined due to payment being below minimum payment.
XfinityBillie
Official Employee
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3.3K Messages
4 months ago
@user_htb4kh Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand how frustrating it would be to try to make a payment and have it get declined. I'm happy to look into this further on our end. To get started, please send us a DM to Xfinity Support with your full name and address to get started.
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scvil
Visitor
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2 Messages
2 months ago
Having the same issue, called many many times they give me the run around with no solution. Very frustrating!
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J-Dub
1 Message
2 months ago
Similar issue. Not allowed to make a payment less than $9. Not an error, but before I can even proceed it says, "We’re unable to process this transaction for the entered amount."
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ColdBlast
Visitor
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1 Message
7 days ago
The error message could at least specify there is a minimum amount, so we don't waste our time. This means we have to give Xfinity our bank account information in order to pay our balance?!? The genius at the Xfinity store cancelled my autopay...why?!? To try to get the $10 extra for not using it the month I cancelled?
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