Visitor
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1 Message
Payment never credited to my Xfinity Mobile account
I made a payment to my account on September 8, 2025, and this payment was never credited to my account. I have called customer service more than a dozen times about it, and I went to an Xfinity store 3 times to try to resolve this issue. The last time I brought a letter from my bank proving that the payment was made, but they couldn't help much. This customer service has been the worst EVER!!! I'm a long-time customer, and nobody seems to care enough to fix something pretty simple. Plus, from the numerous times I called about it, I had to start from the beginning since there was never a note in the system about the issue. Here is the letter from Bank of America about the payment. I need this credit to my account immediately!!!
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XfinityThomasB
Official Employee
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2.3K Messages
9 hours ago
user_gs2kro
Apologies to hear you are having this issue with the billing. I can easily take a look at everything for you. Keep in mind, this is a public forum, that gets millions of eyes, so please ensure to keep your personal information private until we are able to hop in to a direct message. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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