Visitor
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3 Messages
Payment methods
I am trying to get rid of my credit card and change into a new one but it don’t let me. I keeps saying I don’t have xfinity services, refresh the page, no contact error, can’t go do two step verification I can’t go into account and identity. Xfinity on the phone/store didn’t work either. I can’t do anything and I’m soon going to change companies if this problem can’t be fixed
XfinityOrlandoM
Official Employee
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2.7K Messages
23 hours ago
@user_swr58h
Thanks for reaching out to us we do apologize for any inconvenience you're experiencing. If when you go to log in to the Xfinity app or the website and it's not locating the account, then the information you're putting in is not the same information you have on your account information.
To sign into your account you should be able to use your Xfinity ID, your e-mail address or your phone number that is attached to your account
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