Payment methods

My account isn’t the problem I have an account but when I try to go into my account and identity seems it says to verify your email and phone number or that I don’t have services with xfinity or refresh the page seems like something it wrong. “You can't add a new payment method right now We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already.   To pay your bill today, call 1-800-934-6489 to make an automated phone payment or visit an Xfinity store. When I got to account and identity it keeps saying you do not have xfinity services there is no xfinity service associated with this xfinity id” I need help 

@user_swr58h

Thanks for clarifying,  let's take a deeper look at your account to see how we can assist.  Go ahead and send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I talked to a xfinity assisting and when I click the option change my payment method I’m brung to “Your Wallet” I click edit to change the card and add new payment method and all it tells me is “You can’t add a new payment method right not we need to verify your contact information to keep your account secure. I already have two step verification on and when I call the phone number they already know my account exists. There’s quite literally nothing I can do and I don’t think you can help me out 

@user_swr58h

Well unfortunately on the public forum I'm not going to be able to give you too much information because I don't have specifics on your account to see why it's telling you to verify your contact information, but what I  recommend you do is  go through the process of updating your contact information,  once it's updated then within 30 days you will be able to update your payment information