Payment Method

I am trying to add a payment method to my account but keep on being told I can't because I don't have contact information/it isn't verified, even though it is.

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XfinityTommy

Official Employee

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3K Messages

27 days ago

user_hzkcx5 I am thinking you might need to set up the two-factor authentication for that verification to complete. You just need to sign in to the Xfinity website using your Xfinity ID, navigate to Settings, select Xfinity ID and Security, click Two-step verification, and follow the prompts to verify and enable the feature.

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user_hzkcx5

Visitor

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2 Messages

I do have two-factor authentication on.

(edited)

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27 days ago

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XfinityTommy

Official Employee

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3K Messages

user_hzkcx5 We can take a look and confirm here on our end. Unfortunately, I am not able to add the payment method from our end, but we can easily investigate the specifics. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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27 days ago

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user_hzkcx5

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XfinityTommy

user_hzkcx5

XfinityTommy

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