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user_7kvaez
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Friday, March 27th, 2026 7:51 PM

Payment method

Hi! I had returned a phone I tried out and didn’t want so I took it back. However, I try to purchase a tablet through you guys and every time I try to change the card on file it doesn’t let me. I’ve tried to reach to customer service and they don’t know what to do, they keep sending me a link but everytime I add a new card it won’t let me. If I try to

uldate on the payment info for mobile it shows my old card but when I press update it says I have no mobile services and it doesn’t let me change the card or even pay with a new card for the tablet. It’s very annoying nobody knows what to do. 

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3 hours ago

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XfinityAbel

Official Employee

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124 Messages

3 hours ago

@user_7kvaez, thanks for posting on our Xfinity Community Forums. I'd like to do everything I can to assist with the issue you are having updating the card on file to order an iPad. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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