1 Message
Payment method
Trying to use my bank account to pay as my card has become recently restricted, however when I try to add my bank it says I've been blocked from using bank instrument
1 Message
Trying to use my bank account to pay as my card has become recently restricted, however when I try to add my bank it says I've been blocked from using bank instrument
XfinityJustinC
Official Employee
•
1.2K Messages
2 years ago
Hello, @user_99b13b. Thank you for reaching out over Xfinity Forums, you have contacted the right place in regard to the payment restriction. When there have been 2 or more returned payments within 6 months we may place a restriction on the payment options that can be processed. Payment restrictions remain on an account for a minimum of 6 months from the second returned payment. Additional returned payments during this time frame could extend the payment restriction timeframe.
If checking account and credit card payments are both restricted, you must make cash payments at a Xfinity Retail Store or recognized third party payment center. You can find the nearest locations using this great tool: https://www.xfinity.com/support/store-selector/.
I would be happy to do an account review and investigate the payment restriction. Since I will need to gather some information to locate your account, and we don't want to discuss that in our public conversation please send a direct message:
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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