Payment method issues

Trying to communicate with a live agent at Xfinity support is a nightmare. Having issues with the bill pay website and app…just to make sure I tried the “Pay my bill” in the Voice Remote. It’s been a month with this issue which is annoying. Went last month to the store to try to do a payment in the kiosk…guess what I couldn’t. So they said had an employee and couldn’t take credit cards just cash, which I didn’t have the amount at the moment. They started blaming my bank for the issue and I told them the only thing I had done last month was changes in the services. Manage to speak to an agent on the phone on Monday 11/18/24 in the afternoon they said that a payment appeared in their system has declined but that was a problem on with the Xfinity billing system and they were aware of the issue that I should have access from 48 to 72 hours. I waited until Monday 11/26/24 and still nothing. Called customer service again, this time I spoke with Edgar who said that Xfinity can’t reinstate my credit cards as payment method once is restricted that I need to wait 6 months that Xfinity can’t fix the issue even though the glitch was on their end. That I was misinformed about getting my payment method restored; so I told him if that’s the case Xfinity lied to me and I asked for a supervisor but either the call dropped or agent hung up. So I called again, this time I spoke with Margo; she said she doesn’t see any declined payments on her end and their aware of bill payments issues that they are working to fix it to wait until December but again nothing is fixed. She credited my account $30 for my troubles but I don’t care about that I just want to be able to do my payments. My experience at the Xfinity local store was negative (which was reported) and I’m not driving 30 minutes to the next store to make cash payments. My question is when the issue is going to be fixed?