1 Message
Payment made, service still disconnected.
I made a payment on a past due amount before my service could be disconnected. It processed and I went about my day. Following day I have no service, a larger past due amount that didn’t take into account what I had done the day prior so I contacted customer service. They could see the payment posted but they said banks had had trouble this weekend so because of that, my family no longer had internet and I have to pay a bigger balance. I paid what I owed but Xfinity isn’t helping. This left a very bad taste in my mouth 
XfinityDena
Official Employee
•
2.7K Messages
2 months ago
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! @user_ers2lu
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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