Payment issue

Hello, @user_3v6rby, and thank you for reaching out through our Xfinity Community Forums. I'm very sorry to hear that your bank account was hacked. I can only imagine how stressful that situation has been. I'd be happy to review your account with you and see how we can best help. Whether the returned payment has caused a balance concern or you're looking to update your payment information, we'll take a look at the account details and discuss the options available.

Please send us a Direct Message with your full name and service address, and we'll be happy to assist further. We look forward to helping get everything back on track.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum