Payment installment

I am very behind but made an installment payment Friday of $50. I was told I can do that monthly and still have at least internet which would be great. When should I expect it back on? I keep getting messages saying it's suspended and I need to make a payment it's as if I never made one. Did it not go through? And it's been so hard to get in touch with anyone. Xfinity assistant doesn't help. Honestly it makes the situation worse. A live person would be helpful. How can I chat with someone? I can't always call i don't have the best service.

Responses

XfinityGabriel

Official Employee

•

1.9K Messages

3 months ago

user_14a5ke, Welcome to the XFINITY forums page! We appreciate you greatly for taking the time out of your day to visit us for help with that installment payment. This is a great option whenever we need extra time to get caught up on payments. You've knocked on the right virtual door for support. We are the right team of billing experts to help you out. We can assist. To make sure the installment plan is set up correctly, you will want to see if you first qualified by signing up through our XFINITY Assistant. Here are the details to know if you signed up correctly by using this helpful link. Please let me know if this helps.

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Billing

user_14a5ke

Payment installment

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