1 Message
Payment installment or extension please
Please help me extend my payment and restore my service. I had a deferred payment and when I went to update my cc it took the extension off and disconnected my services and now I can’t get past the AI chat
XfinityMarcus
Official Employee
•
1.4K Messages
2 months ago
user_p7mkl6 thank you for using the Xfinity Community Forums page to reach out today. I understand you would like to have service restored and would be happy to check on what options are currently available for you. Please send me a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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