1 Message
Payment for Xfinity bill
Hello! I thought my balance for my Xfinity service would me $0 through the ACP program. And with the added speed, it came at no extra cost. This is what I saw in the promotional email and this is what I heard on the phone. Please help with this issue. Thank you.
EG
Expert
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110.9K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.2K Messages
2 years ago
Hello @user_icjq61! Thanks for taking the time to reach out to our team on Forums. We value you as a customer and my team is here to support you. We can definitely further look into this billing concern on our end. To best assist you with this, please send us a Direct Message.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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