Visitor
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1 Message
Payment for equipment after i lost it in a fire accident
On July 13, I lost my house in a fire accident and have been dealing with the aftermath of that situation. After the incident, I canceled my subscription because I was no longer able to use the service. However, I have now been informed that I will be charged $250 for not returning the equipment.
Given the circumstances and the fact that I lost my home unexpectedly, I respectfully request that this charge be waived. I hope you will take my situation into consideration and resolve this matter fairly.
EG
Expert
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119.8K Messages
8 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBrianH
Official Employee
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2.4K Messages
8 hours ago
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