Payment Extension

I woke up to my service being suspended. I got a callback from someone who gave me a number to call for them to finalize the extension and restore my service, but the number tells me they can't assist me over the phone and continues to disconnect. When I try to chat with someone, they tell me that they can't share any numbers with me and its becoming a hassle to talk to someone about this.

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XfinityRaf

Official Employee

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1.2K Messages

7 hours ago

Good morning @user_yufmk6, and thanks for posting here today with your payment extension concerns. When you spoke to the agent on the phone, did they specify why they were unable to assist over the phone?

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user_yufmk6

Visitor

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2 Messages

He gave me a number to call and when I called that number it was an automated line that verified my information. The first two times I called, it disconnected the call and then after that I would go through the verification steps and it said because of security we can’t assist over the phone and to go to Xfinity.com

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7 hours ago

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XfinityRaf

Official Employee

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1.2K Messages

Thanks for letting me know. When you have a moment, can you head over to https://www.xfinity.com/support/articles/set-up-payment-arrangement and follow the steps listed there to set up a payment arrangement? Let me know how it goes.

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7 hours ago

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Billing

user_yufmk6

Payment Extension

XfinityRaf

user_yufmk6

XfinityRaf

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