Payment extension

user_x78yiy I understand that sometimes getting a call or calling in may be easier. However, we deal with issues on our Forums through posts/comments and then private messages. We are happy to continue assisting you on this platform! For log-in issues can try a few options. Since you have attempted to use your email address already have you checked out the options connected to your phone number? If your email address is connected to a different customer's account you would need to reach out to a specific team to assist with getting that removed. Our Customer Security Assurance team specializes in online account information. You can call our 1-800-Xfinity number and ask to be connected or Check out our CSA page.