Visitor
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1 Message
Payment extension date
I went through the automated phone system regarding my overdue balance , I am scheduled for shut off today but I was approved an extension date to pay the full amount on November 21st. I want to make sure this overrides the minimum payment and I will not have services suspended today
EG
Expert
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123.1K Messages
8 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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1.7K Messages
8 hours ago
Thanks @EG!
Good afternoon @user_hzx0rx. Our team can check your account to verify your payment question. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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