Visitor
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1 Message
Payment errors and Connection errors.
I have auto-subscription on and several times I check the app, my balance is listed as $0. But I also check and sometimes at the same time, it shows a past due amount.
I have paid for this past due amount THREE TIMES and my bank has charged it from me, so the money is gone. But my internet is not operational and it STILL says I have to pay.
I have been TRYING to get in contact with assistance but it seems this is the only route. If I don't get my internet back up and am re-funded my fraudulent charges, I will be swapping to another provider within a week from now.
EG
Expert
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113.1K Messages
20 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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467 Messages
19 hours ago
Good afternoon Cocojoe. I can certainly understand your concern. I would be happy to help you get this resolved. In order to do so I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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