Payment error

user_tyz387 That would be concerning! Thank you so much for stopping for help with your payment not matching your billed amount. Any fees applied would wait till the next bill unless it was a reversed payment from a past bill. If for any reason a past payment is reversed that balance is updated back to the account right away as soon as the funds are removed from our end. If that was the case a reversed payment would show in your payment history. If you are not seeing anything there I would be happy to help look more into this for you.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.