Payment error then, doubled my payment!

You make it impossible to pay online and then if I make a payment on the phone you double charge me because of my automatic payment is set up I cannot have my automatic set up because you take my money before my rent is due and the order in which I must pay is rent, PG and E, and then you but you make it impossible to set it up that way, why?

Thank you for coming to our Forum for help user_az05uo, I can only imagine how stressful payment issues like that are, but I'd love to help you. In order to review your past payments I'll need to research your account. You can also use this Hyperlink to help change your payment due date if that would help.  In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message