Contributor
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46 Messages
Payment Error Message
I had to disable auto pay because of an issue with my account. Now when I log into my account and click "make payment," I receive the message below. It has been like this since Sunday. I tried calling, but I couldn't get out of the automated menu. Years ago, you could pay your bill by phone, but I never heard that option during the phone call.
XfinityRay
Official Employee
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2.8K Messages
2 days ago
HI there, moodyj66! We would be happy to look further into the account and why the error is coming up.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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