6 Messages
Payment Due Date
Hello, I've spoken to 3 different agents in the past 2 days about moving my payment due date this month to the 19th. I was told my 2 agents yesterday that they would be able to help me with that. The first agent I talked to the connection to the chat dropped but this person said they would do it. The next agent I talked to said they would be able to do it also. I looked at my account yesterday and still see that nothing has changed and it is still scheduled for the 12th. Now today I talked to an agent and they told me that I have a $30.00 charge out of the blue and I have no idea where that came from and I don't see it at all in my upcoming charges. It seems I was lied to? Can anyone actually help me please!
XfinityAdrienne
Official Employee
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1.3K Messages
1 year ago
Hey there, GJ27. Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the troubles with setting up a payment arrangement. If your account is eligible, you would want to follow the steps here to setup the arrangement for the later date https://www.xfinity.com/support/articles/set-up-payment-arrangement. As far as the billing charges, we can certainly review those with you and ensure to share the details regarding any charges. Can you please send us a DM to get started?
Will you please send our team a direct message with your full name and full address?
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XfinityDilary
Official Employee
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2.3K Messages
1 year ago
GJ27 Thanks for allowing us to help with your billing concerns. I'm glad I was able to confirm the payment timeframe. As well as provide options on how to change the billing due date. If you need anything else, feel free to create a new public submission. Have a great day.
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