Visitor
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1 Message
Payment declined
Any form of payment is being declined - both card and bank account. Tried different cards, different bank accounts. Still being declined but not even being attempted on pulling either. One of my accounts will notify me on purchases and will not send a notification saying something was declined or even pulled.
EG
Expert
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119.2K Messages
5 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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2.9K Messages
4 hours ago
Thank you for reaching out to our team here. I will be happy to take a look at any account payment issues from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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