5 Messages
Payment Declined
Hello, I was told my bill went through last month with no problems but recently saw I had to pay an additional $19.00. I received a notification saying to pay the $19.00 by September 16th and my due date will extend to September 30th. So I paid $12.00 but today when I try to pay off the rest my payment keeps getting declined. Also, my Xfinity account now says -$12.00 as in I have an additional $12.00 in there. All I want to do is pay the rest $7.00 and now I am worried that my services will get turned off since I am pretty sure the auto pay will not go through as I don't get paid until a later date. Please help!
EG
Expert
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107.1K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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1.3K Messages
2 months ago
Thank you so much for bringing this to our attention. We can definitely look into the billing and make sure all is as it should be. Please send us a direct message with your full name and service address to get started.
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Customcars
1 Message
2 months ago
I am have the same issue right now. They keep saying payment declined. I checked with my bank and everything is fine there. So its Xfinity having the issue. Have attempted to get through to costumer service but the stupid AI keeps looping with the same stuff will not connect with a person.
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