Payment Declined

I am trying to pay my bill but every device I try to pay it on it just gives me a "Payment Declined" message. There's nothing wrong with my bank card and I have money in my account. I've tried calling this horrible customer service line that just brings me to an automated bot that doesn't help me at all. Is there no live representative I can speak to? I work from home and need my internet right now, this is extremely frustrating.

Responses

EG

Expert

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111.1K Messages

1 year ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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CC_Tony

Retired Employee

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1.4K Messages

1 year ago

user_8h6jun, hello! Thank you for letting us know what is going on. We definitely want to look at these payment attempts to see what we can do to get it fixed. Please, send a DM to Xfinity Support with your full name and address to get started.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Billing

user_8h6jun

Payment Declined

EG

CC_Tony

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