Skip to main content

    Support

    Offers

U
user_29d47e
1st Topic

1 Message

Saturday, September 23rd, 2023 7:14 PM

Closed

Payment declined

I got an email my payment was declined so I went to the website and they showed pretty much nothing. 

Don't you think you guys have to do with your website? Almost everything shows "Failed to load".

I felt this frustration not only today. Do you guys make the website like this on purpose? It's also hard to find a contact phone number.

I also tried to see other plans but nothing showed up. why?????

You are wasting my time searching for information that should've been found much easier. 

Question

 • 

Updated 

1 year ago

2.1K

4

0

EG

Expert

 • 

110.1K Messages

2 years ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityRichard

Official Employee

 • 

1.8K Messages

2 years ago

Hi there, @user_29d47e ! Thank you so much for reaching your Digital Care team. I'm so sorry for the trouble you are having regarding your payment being declined. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

2

0

user_qh167j

1 Message

I’m having the same problem it won’t take my payment. I need my internet right now, I’ve been trying to pay all day. There is nothing wrong with my bank or card. 

please take my payment this is absolutely ridiculous. 

no one has helped me.

2 years ago

0

XfinityJohnG

Official Employee

 • 

1.7K Messages

Thank you for reaching out to our team here @user_qh167j. I would be happy to assist you with any account issue from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_4feccl

1 Message

1 year ago

I'm having the same problem, my payment got declined, and I cannot get in touch with customer service, I need help SAP

0

0

user_hz90uq

1 Message

1 year ago

I contact with online agents and they are Xfinity customer service from India and Philippines gave wrong directions and fooling around to lied me again and again, then generated high billing to me, Xfinity is a scammer company and I can't contact US Xfinity, so don't use Xfinity any products! terrible customer service and I went to Xfinity store and talks to the agents, they can't access the account! Stupid! 

0

0

forum icon

New to the Community?

Start Here