Visitor
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1 Message
Payment Declined Code: 481 Reason Message: The order has been declined by the Decision ManagerTokenization
Hello,
My auto pay recently failed, so I attempted to make a payment via the web. I was given a generic error stating that the card could not be processed. Then, I attempted another card and received the same error. I attempted to update the card on file, yet received an error in adding the card. I attempted to make a payment via the phone app, this also failed. I ended up calling 1800XFINITY yet they were unable to process the payment. I have reached out to both banks and there are no blocks or reasons they should be unable to pay XFinity. I have attempted the online chats with representatives on 6/21, 6/24, 7/2, 7/3, 7/6 and now 7/7 and yet no one from XFinity is able to accept my payment.
The only descriptive error has been Tokenization request is declined. Code: 481 Reason Message: The order has been declined by the Decision Manager
To which it seems that the problem is from XFinity's end, not my own. Still, there has not been a resolution to my being unable to pay.
XfinityEricB
Official Employee
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2.4K Messages
13 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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