Payment Decline

I have been unable to make a payment for months. The site and app won't allow me to make payments.

I tried both with a credit card and directly through the bank account and it did not let me.

The message given was “we’re unable to process this transaction for the entered amount.”

I contact several times through the chat and one of ticket number is CRO70251490.

I tried to fix this issue but I failed until now.

Responses

CCMacey

Gold Problem Solver

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541 Messages

2 years ago

Good evening, @user_7ae6da, and thank you for reaching out through our Community Forums page for help with making a payment to your account. I'm sorry to see that you've been experiencing troubles with making a payment to your account. You've reached the right team to help look into this with you tonight. To get started, please send a Private Chat message with your first and last name and service address over to us, and we'll be able to look into this further.

Here's the detailed steps to send a Private Chat Message:

Click "Sign In" if necessary
Click the "Private Chat Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message.

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user_7ae6da

Visitor

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2 Messages

@XfinityMacey I contacted through the private chat message. But it seems that there is no way to fix it. I'm frustrating regarding this.

2 years ago

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Billing

user_7ae6da

Payment Decline

CCMacey

user_7ae6da

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