Payment Decline

I have been unable to make a payment for months. The site and app won't allow me to make payments.

I tried both with a credit card and directly through the bank account and it did not let me.

The message given was “we’re unable to process this transaction for the entered amount.”

I contact several times through the chat and one of ticket number is CRO70251490.

I tried to fix this issue but I failed until now.