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user_11898w
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2 Messages

Thursday, December 11th, 2025 3:12 AM

Payment assistance due to government shutdown

Hello, due to the government shutdown that recently happened, we are behind on bills but doing everything we can to catch up. With that being said I am unable to pay the full amount due on my account. I cannot get my Internet suspended due to my kids being homeschooled. Is there anything I can do?

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2 days ago

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XfinityVictor

Official Employee

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1.9K Messages

2 days ago

 

user_11898w Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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