1 Message
Payment arrangment
I’ve been told that I cannot do a payment arrangement despite always being able too I need to make one for Jan 11th only 4 days from now but for some reason they are “unable to do it” but then when I call they say they can help me and then disconnect me?
EG
Expert
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110.1K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.7K Messages
1 year ago
Thank you for reaching out to us here @user_651kcv. I will be happy to look into any billing issue and payment arrangement options from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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