payment arrangment to restore service

i spoke to a customer service agent online after a soft disconnect and requested payment installment plan and had service restored and my service was soft disconnected the following day again…

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XfinityOrlandoM

Official Employee

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2.1K Messages

2 days ago

@user_jm1gjd

Thanks for reaching out to us in regards to the Xfinity payment installment plan https://www.xfinity.com/support/articles/installment-plan-balance-due we do apologize for any inconvenience on your account being disconnected. Let's get this resolved for you, to get started please send me a direct message including your first name last name and your complete service address

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user_jm1gjd

Visitor

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2 Messages

2 days ago

my name {edit personal information}

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XfinityOrlandoM

Official Employee

•

2.1K Messages

@user_jm1gjd

My apologies, you'll want to send me a direct message with your personal information

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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2 days ago

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user_jm1gjd

payment arrangment to restore service

XfinityOrlandoM

user_jm1gjd

XfinityOrlandoM

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