1 Message
Payment arrangements/customer service
I have never had this problem before. I usually schedule my bill via the app. I scheduled my past due amount for July 25th on July 5th. I received a confirmation email and text. Today my service was cut off, and I was told that my payment was invalid and I needed to make a new one. I asked several times whether or not my payment would still be taken out of my account on the 25th and the representative just kept pressing for an earlier payment. Finally, I was told the payment was a promise to pay and not an actual payment. That’s not what the confirmation email implied. I’m very dissatisfied with the service I received. I try hard to pay my bills I just didn’t understand why the same process I’ve been using changed.
XfinityAlyssaA
Official Employee
•
1.7K Messages
4 months ago
Good evening @user_9816pq, and thank you for reaching out on our Community Forums regarding your payment arrangement issues and the frustrating experience. We appreciate your feedback and apologize any miscommunication you experienced, rest assured this is never how we want our valuable customers to feel.
We'd be happy to take a closer look at your account and payment concerns, rest assured you've reached the right team to help. To take a closer look at the account, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you further!
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