Visitor
•
1 Message
Payment arrangements
I have had my service interrupted three times now even though I have payment arrangements. Why does this happen?
Visitor
•
1 Message
I have had my service interrupted three times now even though I have payment arrangements. Why does this happen?
XfinityKei
Official Employee
•
1.9K Messages
27 days ago
@user_w1p4z9 Thanks for bringing your account concerns to our attention. This could be a few things from being ineligible and setting up a scheduled payment versus a payment arrangement which prevents the service from being disconnected. We are here to help resolve this for you! Can you please direct message me your first and last name along with your full service address so that I can assist you further? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
0
0