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user_13034d
20th Anniversary celebration
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Visitor

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11 Messages

Tuesday, June 6th, 2023 11:07 PM

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Payment arrangements

I wanted to know if I was eligible for another payment arrangement for the 12th of June 

Question

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Updated 

2 years ago

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XfinityVianney

Official Employee

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2.2K Messages

2 years ago

Hi, @user_13034d. Thank you for reaching out. I see you want to check your eligibility and set up a promise-to-pay arrangement. You would be able to check and set up the promise to pay on the Xfinity App or by using the voice automated system when you call in. Have you already given this a try? 

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user_13034d

Visitor

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11 Messages

@XfinityVianney​ yes I have. That’s why I came to the forum to get more help

2 years ago

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XfinityVianney

Official Employee

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2.2K Messages

@user_13034d In this case, that would mean that you wouldn't qualify for this arrangement, and you cannot set up a promise to pay. The eligibility is determined by many factors such as previous promise to pays requested or account history. I am also not able to manually set up a promise to pay for you, so the app/voice system is the best route to get this done. The option wouldn't be available, however, if you don't qualify. I do wish I had better news, but I wanted to explain why this is occurring. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

XfinityVianney

Official Employee

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2.2K Messages

2 years ago

@user_13034d Got it! We can certainly assist. Did you run into any issues with completing this over the phone? If so, can I have more details about the problems or errors you see? 

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user_13034d

Visitor

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11 Messages

@XfinityVianney​ hello??

2 years ago

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user_13034d

Visitor

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11 Messages

@XfinityVianney​ it just keeps saying I’m not able to do it and that I should pay the past balance 

2 years ago

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user_13034d

Visitor

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11 Messages

2 years ago

It just keeps saying you aren’t able to do so and to just pay the past balance. I typed payment arrangement and everything and it tells me I’m not allowed to do so

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Again

Expert

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31.6K Messages

@user_13034d​ 

It sounds to me like you're going to have to pay the balance before your service is restored.  And you might consider temporarily downgrading until you can get your finances squared away.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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user_13034d

Visitor

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11 Messages

2 years ago

Hi, I was in contact with one of Xfinity helpers and they never responded to me to help me fix my issue. I’m highly upset and I would love if someone could help me ASAP. 

Note: This comment was created from a merged conversation originally titled Internet restoration

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