Hi, @user_13034d. Thank you for reaching out. I see you want to check your eligibility and set up a promise-to-pay arrangement. You would be able to check and set up the promise to pay on the Xfinity App or by using the voice automated system when you call in. Have you already given this a try?
@user_13034d In this case, that would mean that you wouldn't qualify for this arrangement, and you cannot set up a promise to pay. The eligibility is determined by many factors such as previous promise to pays requested or account history. I am also not able to manually set up a promise to pay for you, so the app/voice system is the best route to get this done. The option wouldn't be available, however, if you don't qualify. I do wish I had better news, but I wanted to explain why this is occurring.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_13034d Got it! We can certainly assist. Did you run into any issues with completing this over the phone? If so, can I have more details about the problems or errors you see?
It just keeps saying you aren’t able to do so and to just pay the past balance. I typed payment arrangement and everything and it tells me I’m not allowed to do so
It sounds to me like you're going to have to pay the balance before your service is restored. And you might consider temporarily downgrading until you can get your finances squared away.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Hi, I was in contact with one of Xfinity helpers and they never responded to me to help me fix my issue. I’m highly upset and I would love if someone could help me ASAP.
Note: This comment was created from a merged conversation
originally titled Internet restoration
XfinityVianney
Official Employee
•
2.1K Messages
2 years ago
Hi, @user_13034d. Thank you for reaching out. I see you want to check your eligibility and set up a promise-to-pay arrangement. You would be able to check and set up the promise to pay on the Xfinity App or by using the voice automated system when you call in. Have you already given this a try?
2
0
XfinityVianney
Official Employee
•
2.1K Messages
2 years ago
@user_13034d Got it! We can certainly assist. Did you run into any issues with completing this over the phone? If so, can I have more details about the problems or errors you see?
2
0
user_13034d
Visitor
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11 Messages
2 years ago
It just keeps saying you aren’t able to do so and to just pay the past balance. I typed payment arrangement and everything and it tells me I’m not allowed to do so
1
0
user_13034d
Visitor
•
11 Messages
2 years ago
Hi, I was in contact with one of Xfinity helpers and they never responded to me to help me fix my issue. I’m highly upset and I would love if someone could help me ASAP.
0
0