Payment Arrangement/Extension

I had a family emergency occur yesterday. I currently have a payment arrangement scheduled and need to extend it out 6 days. Is this possible? I work from home and cannot afford to lose my services. An agent had me on/off hold for several minutes, trying to sell me other services, but told me I could get one but needed to update my arrangement through the automated system. He transferred me to the system and the system said I needed to speak with an agent, and put me back in the queue. That was 45 minutes wasted 😩 I need help fast. Anyone have insight or can help with this?