Visitor

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1 Message

09/15/2026 11:46 PM

Payment Arrangement

Hello, 

I submitted for a payment arrangement but for the wrong date. I then sumbitted it again with the right date and now it’s two payments arrangements. Please call me for help! [Edited: "Personal Information"]

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Official Employee

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3.2K Messages

5 days ago

Thank you for reaching out to our team about that payment arrangement issue. I will be happy to look further into that from here. In order for me to assist you with that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

How to: Direct messaging within the forum | Xfinity Community Forum

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